/* ==========================================================================
   BALAM Admin Portal — extends styles.css
   ========================================================================== */

.admin-body {
  background: #07070a;
  min-height: 100svh;
}

/* ------------------------------------------------------------------ shell */

.admin-shell {
  display: grid;
  grid-template-columns: 232px minmax(0, 1fr);
  min-height: 100svh;
}
@media (max-width: 900px) {
  .admin-shell { grid-template-columns: 1fr; }
}

.admin-side {
  background: var(--ink-2);
  border-right: 1px solid var(--line-soft);
  padding: 22px 0;
  position: sticky;
  top: 0;
  height: 100svh;
  overflow-y: auto;
}
@media (max-width: 900px) {
  .admin-side {
    position: static; height: auto;
    border-right: 0; border-bottom: 1px solid var(--line-soft);
  }
}

.admin-logo {
  font-family: var(--serif);
  font-size: 1.15rem;
  letter-spacing: .3em;
  color: var(--gold);
  padding: 0 22px 20px;
}

.admin-nav { display: flex; flex-direction: column; }
@media (max-width: 900px) {
  .admin-nav { flex-direction: row; overflow-x: auto; }
}

.admin-nav a {
  padding: 11px 22px;
  font-size: .78rem;
  letter-spacing: .12em;
  text-transform: uppercase;
  color: var(--text-3);
  border-left: 2px solid transparent;
  white-space: nowrap;
}
.admin-nav a:hover { color: var(--text); background: var(--ink-3); }
.admin-nav a.active {
  color: var(--gold);
  border-left-color: var(--gold);
  background: rgba(201,162,39,.06);
}
@media (max-width: 900px) {
  .admin-nav a { border-left: 0; border-bottom: 2px solid transparent; }
  .admin-nav a.active { border-left: 0; border-bottom-color: var(--gold); }
}

.admin-side-foot {
  padding: 20px 22px 0;
  margin-top: auto;
  border-top: 1px solid var(--line-soft);
  font-size: .74rem;
  color: var(--text-3);
}

/* ------------------------------------------------------------------- main */

.call-toolbar { display:flex; gap:18px; align-items:end; flex-wrap:wrap; margin-bottom:12px; }
.call-toolbar label { font-size:.8rem; color:var(--text-3); }
.call-toolbar .input { display:block; margin-top:6px; }
.call-check { display:flex; gap:8px; align-items:center; padding:12px 0; }
.call-search { flex:1; min-width:220px; }
.call-overview-grid { display:grid; grid-template-columns:minmax(0,1.5fr) minmax(0,1fr); gap:18px; }
.call-panel-head { display:flex; justify-content:space-between; align-items:baseline; gap:12px; }
.call-panel-head a, .call-all-attention { font-size:.8rem; color:var(--gold-bright); }
.call-card { display:block; width:100%; text-align:left; background:transparent; border:0; border-bottom:1px solid var(--line-soft); padding:16px 0; color:var(--text); cursor:pointer; font:inherit; }
.call-card:hover { background:rgba(201,162,39,.04); }
.call-card:focus-visible { outline:2px solid var(--gold); outline-offset:4px; }
.call-card-top { display:flex; justify-content:space-between; gap:12px; margin-bottom:8px; font-size:.85rem; flex-wrap:wrap; }
.call-card-top > span { color:var(--text-3); font-size:.76rem; }
.call-card p { font-size:.86rem; line-height:1.55; margin:10px 0; }
.call-card small { display:block; color:var(--text-3); line-height:1.6; }
.call-open { display:block; margin-top:10px; font-size:.74rem; color:var(--gold-bright); }
.call-badge { display:inline-block; border:1px solid var(--line-soft); padding:4px 8px; border-radius:6px; font-size:.7rem; color:var(--text-3); }
.call-badge.attention { color:#efd095; background:#6c4b182b; border-color:#a67a394a; }
.call-badge.confirmed { color:#9bdec0; background:#19493144; }
.call-bar { display:flex; gap:12px; align-items:center; margin:14px 0; font-size:.76rem; }
.call-bar > div { flex:1; height:8px; background:var(--ink-3); border-radius:5px; overflow:hidden; }
.call-bar i { display:block; height:100%; background:var(--gold); }
.call-bar strong { min-width:24px; text-align:right; }
#call-dialog { color:var(--text); background:#111115; border:1px solid #746033; border-radius:16px; width:min(850px,94vw); max-height:90svh; padding:26px; }
#call-dialog::backdrop { background:#000b; backdrop-filter:blur(4px); }
.call-dialog-head { display:flex; justify-content:space-between; align-items:center; gap:20px; border-bottom:1px solid var(--line-soft); padding-bottom:12px; margin-bottom:20px; }
.call-dialog-head h2 { margin:0; font-size:1.6rem; }
.call-conclusion { border-left:3px solid var(--gold); padding:14px 18px; margin:20px 0; background:#b0893020; }
.call-conclusion p { margin:8px 0 0; }
.call-facts { display:flex; flex-wrap:wrap; gap:18px 28px; padding:14px 0; }
.call-facts dt { font-size:.72rem; color:var(--text-3); }
.call-facts dd { margin:5px 0 10px; font-size:.85rem; overflow-wrap:anywhere; }
.call-transcript summary, details.panel > summary { cursor:pointer; color:var(--gold-bright); padding:8px 0; }
.call-turn { border-left:2px solid var(--line-soft); padding:12px 14px; margin:12px 0; background:#ffffff04; }
.call-turn.user { border-color:var(--gold); }
.call-turn strong { font-size:.8rem; }
.call-turn time { float:right; color:var(--text-3); font-size:.7rem; }
.call-turn p { white-space:pre-wrap; overflow-wrap:anywhere; font-size:.9rem; line-height:1.65; margin:8px 0 0; }
@media(max-width:1000px){.call-overview-grid{grid-template-columns:1fr;}}
@media(max-width:600px){.admin-main{padding:22px 16px;}#call-dialog{padding:18px;}.call-panel-head{flex-wrap:wrap;}.call-toolbar > label{width:100%;}}

.admin-main { padding: 26px 30px 60px; min-width: 0; }

.admin-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 20px;
  flex-wrap: wrap;
  margin-bottom: 24px;
  padding-bottom: 18px;
  border-bottom: 1px solid var(--line-soft);
}
.admin-head h1 {
  font-size: 1.7rem;
  margin: 0;
}
.admin-head .sub { font-size: .82rem; color: var(--text-3); }

/* ------------------------------------------------------------------ stats */

.stat-row {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 14px;
  margin-bottom: 26px;
}
.stat {
  background: linear-gradient(180deg, var(--ink-2), var(--ink-3));
  border: 1px solid var(--line-soft);
  border-radius: var(--radius);
  padding: 16px 18px;
}
.stat .k {
  font-size: .66rem;
  letter-spacing: .16em;
  text-transform: uppercase;
  color: var(--text-3);
  margin-bottom: 6px;
}
.stat .v {
  font-family: var(--serif);
  font-size: 1.7rem;
  color: var(--text);
  font-variant-numeric: tabular-nums;
  line-height: 1.1;
}
.stat.gold .v { color: var(--gold-bright); }

/* ----------------------------------------------------------------- panes */

.pane { display: none; }
.pane.active { display: block; }

.panel {
  background: var(--ink-2);
  border: 1px solid var(--line-soft);
  border-radius: var(--radius);
  padding: 20px;
  margin-bottom: 18px;
}
.panel h3 { font-size: 1.05rem; margin-bottom: 14px; }
.panel h4 {
  font-size: .7rem;
  font-family: var(--sans);
  letter-spacing: .16em;
  text-transform: uppercase;
  color: var(--text-3);
  margin-bottom: 10px;
}

/* ----------------------------------------------------------------- tables */

.tbl { width: 100%; border-collapse: collapse; font-size: .85rem; }
.tbl th {
  text-align: left;
  font-size: .64rem;
  letter-spacing: .14em;
  text-transform: uppercase;
  color: var(--text-3);
  font-weight: 600;
  padding: 8px 10px;
  border-bottom: 1px solid var(--line);
  white-space: nowrap;
}
.tbl td {
  padding: 10px;
  border-bottom: 1px solid var(--line-soft);
  vertical-align: top;
}
.tbl tr:hover td { background: rgba(255,255,255,.015); }
.tbl .num { text-align: right; font-variant-numeric: tabular-nums; white-space: nowrap; }

/* ---------------------------------------------------------------- badges */

.badge {
  display: inline-block;
  font-size: .6rem;
  font-weight: 700;
  letter-spacing: .12em;
  text-transform: uppercase;
  padding: 3px 8px;
  border-radius: 2px;
  border: 1px solid;
}
.badge.paid     { color: #6ee7a0; border-color: #2f7d4f; background: rgba(47,125,79,.14); }
.badge.pending  { color: #e8c65a; border-color: var(--gold-dim); background: rgba(201,162,39,.12); }
.badge.expired  { color: var(--text-3); border-color: var(--line); background: var(--ink-3); }
.badge.open     { color: #8fc7ff; border-color: #2f5f8d; background: rgba(47,95,141,.14); }
.badge.closed   { color: var(--text-3); border-color: var(--line); background: var(--ink-3); }
.badge.snoozed  { color: #d8a0e8; border-color: #6d3f7d; background: rgba(109,63,125,.14); }
.badge.channel  { color: var(--text-2); border-color: var(--line); background: var(--ink-3); }

/* ------------------------------------------------------------------ inbox */

.inbox {
  display: grid;
  grid-template-columns: 320px minmax(0, 1fr) 300px;
  gap: 0;
  border: 1px solid var(--line-soft);
  border-radius: var(--radius);
  overflow: hidden;
  height: calc(100svh - 190px);
  min-height: 460px;
  background: var(--ink-2);
}
@media (max-width: 1300px) { .inbox { grid-template-columns: 290px minmax(0, 1fr); } .inbox-aside { display: none; } }
@media (max-width: 860px)  { .inbox { grid-template-columns: 1fr; height: auto; } .inbox-list { max-height: 300px; } }

.inbox-list {
  border-right: 1px solid var(--line-soft);
  overflow-y: auto;
  background: var(--ink);
}

.inbox-toolbar {
  padding: 12px;
  border-bottom: 1px solid var(--line-soft);
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  position: sticky;
  top: 0;
  background: var(--ink);
  z-index: 2;
}
.inbox-toolbar .input { padding: 8px 10px; font-size: .82rem; }

.conv {
  padding: 13px 14px;
  border-bottom: 1px solid var(--line-soft);
  cursor: pointer;
  border-left: 2px solid transparent;
}
.conv:hover { background: var(--ink-3); }
.conv.active { background: var(--ink-3); border-left-color: var(--gold); }

.conv-top { display: flex; justify-content: space-between; gap: 8px; margin-bottom: 3px; }
.conv-name { font-size: .86rem; color: var(--text); font-weight: 500; }
.conv-time { font-size: .68rem; color: var(--text-3); white-space: nowrap; }
.conv-sub { font-size: .78rem; color: var(--text-3); }
.conv-unread {
  display: inline-block;
  background: var(--gold);
  color: var(--ink);
  font-size: .6rem;
  font-weight: 700;
  border-radius: 9px;
  padding: 1px 6px;
  margin-left: 6px;
}

/* ------------------------------------------------------------- thread */

.inbox-thread { display: flex; flex-direction: column; min-width: 0; }

.thread-head {
  padding: 13px 16px;
  border-bottom: 1px solid var(--line-soft);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
}
.thread-messages { flex: 1; overflow-y: auto; padding: 18px; }

.bubble {
  max-width: 74%;
  margin-bottom: 12px;
  padding: 10px 14px;
  border-radius: 4px;
  font-size: .88rem;
  line-height: 1.5;
  white-space: pre-wrap;
  word-wrap: break-word;
}
.bubble.inbound  { background: var(--ink-3); border: 1px solid var(--line-soft); }
.bubble.outbound {
  background: rgba(201,162,39,.12);
  border: 1px solid var(--gold-dim);
  margin-left: auto;
}
.bubble.agent {
  background: rgba(47,95,141,.14);
  border: 1px solid #2f5f8d;
}
.bubble-meta {
  font-size: .64rem;
  color: var(--text-3);
  margin-top: 5px;
  letter-spacing: .06em;
  text-transform: uppercase;
}

.thread-compose {
  border-top: 1px solid var(--line-soft);
  padding: 12px;
  display: flex;
  gap: 10px;
  align-items: flex-end;
}
.thread-compose textarea {
  flex: 1;
  resize: none;
  min-height: 44px;
  max-height: 160px;
  background: var(--ink-3);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  color: var(--text);
  padding: 11px 12px;
  font-family: var(--sans);
  font-size: .9rem;
}
.thread-compose textarea:focus { outline: none; border-color: var(--gold); }

/* --------------------------------------------------------------- aside */

.inbox-aside {
  border-left: 1px solid var(--line-soft);
  overflow-y: auto;
  padding: 16px;
  background: var(--ink);
}
.aside-section { margin-bottom: 22px; }
.aside-section h4 {
  font-size: .64rem;
  letter-spacing: .16em;
  text-transform: uppercase;
  color: var(--text-3);
  margin-bottom: 9px;
}

.switch {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 9px 0;
  font-size: .84rem;
  color: var(--text-2);
}
.switch input { accent-color: var(--gold); width: 16px; height: 16px; }

/* ------------------------------------------------------------------ forms */

.form-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(230px, 1fr));
  gap: 16px;
}
.form-grid .full { grid-column: 1 / -1; }

textarea.input {
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-size: .84rem;
  line-height: 1.6;
  min-height: 140px;
  resize: vertical;
}
textarea.prompt { min-height: 220px; }
textarea.persona { min-height: 260px; }

.range-row {
  display: flex;
  align-items: center;
  gap: 12px;
}
.range-row input[type=range] { flex: 1; accent-color: var(--gold); }
.range-row .val {
  font-size: .84rem;
  color: var(--gold);
  min-width: 42px;
  text-align: right;
  font-variant-numeric: tabular-nums;
}

.kv { display: flex; flex-wrap: wrap; gap: 6px; }
.chip {
  font-size: .74rem;
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 3px 10px;
  color: var(--text-2);
  background: var(--ink-3);
}
.chip button {
  background: none; border: 0; color: var(--text-3);
  cursor: pointer; margin-left: 5px; font-size: .9rem; padding: 0;
}
.chip button:hover { color: #e07070; }

/* ---------------------------------------------------------------- toast */

.toast {
  position: fixed;
  bottom: 22px;
  right: 22px;
  z-index: 200;
  background: var(--ink-2);
  border: 1px solid var(--gold-dim);
  border-left: 3px solid var(--gold);
  border-radius: var(--radius);
  padding: 13px 18px;
  font-size: .86rem;
  color: var(--text);
  box-shadow: 0 10px 34px rgba(0,0,0,.6);
  transform: translateY(120%);
  transition: transform .25s;
  max-width: 380px;
}
.toast.shown { transform: translateY(0); }
.toast.error { border-color: #a83232; border-left-color: #e07070; }

.empty {
  text-align: center;
  padding: 46px 20px;
  color: var(--text-3);
  font-size: .88rem;
}

.spinner {
  display: inline-block;
  width: 13px; height: 13px;
  border: 2px solid var(--line);
  border-top-color: var(--gold);
  border-radius: 50%;
  animation: spin .7s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }

.row-actions { display: flex; gap: 7px; flex-wrap: wrap; }
.btn-sm {
  padding: 6px 12px;
  font-size: .68rem;
  letter-spacing: .1em;
}